HERE TO HELP

Good questions.
Straight answers.

Something not doing what you expected?
We’d like to know.

Email support ↗Suggest a feature ↗

Help us get to the useful bit.

Tell us what you were trying to do, what happened instead, and the device and app version you use. A screenshot can help—please hide personal details first. Leave out passwords, access tokens and payment-card information.

STRAIGHT ANSWERS

A few things to know.

Why use Teslane when I already have the Tesla app?+

Teslane brings custom controls, trip planning with charging and hotels, routines, charging analysis, diagnostics and HUD Mode into one place. Keep the Tesla app for Tesla-specific setup, service and features. Teslane is an independent companion.

What does Teslane cost?+

Choose US$11.99 monthly, US$128.99 yearly or US$298.99 for a one-time licence, per vehicle. Local prices, taxes and purchase terms are shown in the App Store before you buy.

Can I use chargers outside the Tesla network?+

Yes, Trip Planner can include compatible chargers across supported networks. Connector, adapter, vehicle and site access requirements still apply. Check the location details before you rely on a stop.

Does a charger marked available guarantee a free stall?+

No. Status depends on the source and when it last updated. A stall can fill or go offline after an update. Teslane keeps unknown and stale information distinct; it is sensible to keep a backup.

Does HUD Mode need special hardware?+

It uses your phone in landscape. A secure dashboard mount is useful; place it where it does not obstruct your view, controls or airbags. Set up the view while parked.

Is CarPlay available now?+

CarPlay is coming soon, subject to Tesla support. The in-car layouts show our intended experience; availability, dimensions and supported features may change.

Will an automation always run instantly?+

No. Vehicle sleep, connectivity, permissions and service availability can affect timing. Review the outcome before relying on a command, and keep critical actions under your control.

Is there an Android app?+

Android is coming soon. Join the app-update newsletter for news about releases and new features.

Can I suggest a feature or report an issue?+

Absolutely. Use the feature request form or email support@myteslane.com. Tell us what you were trying to do, what happened and the device you use. Please leave out passwords and sensitive vehicle details.

GOOD THINGS AHEAD

The occasional update.
The useful kind.

New app releases, features and useful improvements. Straight to your inbox.